Shipping Policy
At Jones Roda Beauty, we aim to provide you with fast, reliable, and affordable shipping options to ensure your products reach you in perfect condition and on time. Below are the details regarding our shipping process:
1. Processing Time
- Order Processing: All orders are processed within 1-2 business days (Monday to Friday). Orders placed after 12 PM EST on Fridays or during weekends will be processed the following business day.
- Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email along with a tracking number, so you can monitor your shipment’s progress.
2. Shipping Methods and Rates
We offer several shipping methods to meet your needs. Shipping costs are calculated at checkout based on your location and the size of your order.
- Standard Shipping (3-7 business days):
Delivery time may vary depending on your location. Typically arrives within 3-7 business days after dispatch. - Expedited Shipping (2-4 business days):
Faster shipping for those who need their products quickly. Estimated delivery time is 2-4 business days after dispatch. - Overnight Shipping (1 business day):
Available for urgent deliveries. Your order will arrive the next business day after dispatch.
Note: Business days exclude weekends and public holidays.
3. International Shipping
Yes, we offer international shipping! We ship to most countries worldwide. International shipping fees and delivery times will vary depending on your location and the shipping method chosen. Please note that you may be responsible for any customs duties, taxes, or fees required by your country’s customs authority.
For more details on international shipping, please contact us at support@jonesrodabeauty.com.
4. Shipping Costs
Shipping costs are determined based on your delivery address, the weight of your order, and the shipping method you choose. The final shipping cost will be displayed during checkout before you complete your purchase.
- Free Shipping: We offer free standard shipping on all orders over $50 within the U.S. (excluding taxes and discounts).
- Discounted Shipping: For smaller orders, we offer discounted shipping rates. You’ll be able to see the available options during checkout.
5. Order Tracking
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your shipment’s progress via our carrier’s website. If you have any questions or concerns about your shipment, feel free to reach out to us.
6. Shipping Address
Please double-check your shipping address before completing your order. We cannot be held responsible for delays or non-delivery caused by an incorrect address. If you notice any issues with your address after placing your order, please contact us immediately at support@jonesrodabeauty.com.
7. Lost or Damaged Packages
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at support@jonesrodabeauty.com. We will work with the carrier to investigate the issue and ensure that you receive a replacement or a refund, depending on the situation.
8. Delays
While we strive to get your order to you as quickly as possible, please note that delivery times may be affected by factors such as weather conditions, holidays, or issues with the carrier. We recommend placing orders early during peak seasons to avoid potential delays.
9. Contact Us
If you have any questions about our shipping policy, need assistance with an order, or want to inquire about shipping rates and times, please contact us:
Email: support@jonesrodabeauty.com
Phone: +1 818 168 52843
Address: 125 Harvard Terr Apt 3, Boston, MA 02134, USA
We’re here to ensure that your shopping experience is smooth and enjoyable from start to finish!