Return Policy
At Jones Roda Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a hassle-free return and exchange process, so you can shop with confidence.
Please carefully review our return policy below:
1. Eligibility for Returns
We accept returns on products purchased directly from our website under the following conditions:
- Time Frame: You can return products within 30 days from the date of delivery.
- Condition: Items must be unused, unopened, and in their original packaging. If the product has been opened or used, it may not be eligible for return.
- Non-Returnable Items: For health and hygiene reasons, certain items such as used makeup, sealed products, and gift cards are non-returnable. Please review individual product descriptions for any specific exclusions.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at support@jonesrodabeauty.com with your order number and the items you wish to return.
- Return Authorization: Our team will review your request and send you a Return Authorization (RA) number and further instructions for returning the product.
- Prepare the Return: Pack the items securely in their original packaging and include the RA number. Make sure the product is in resellable condition.
- Ship the Item Back: Send the item(s) back to us at the address provided in the RA instructions. We recommend using a trackable shipping service to ensure the return reaches us.
3. Refunds and Exchanges
- Refunds: Once your return is processed and inspected, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
- Exchanges: If you would like to exchange an item for a different shade or product, please follow the return process and place a new order for the item you’d like.
4. Shipping Costs
- Return Shipping: Customers are responsible for return shipping fees, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).
- Original Shipping Fees: Shipping fees for the original order are non-refundable, unless the return is due to a mistake or damaged goods.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at support@jonesrodabeauty.com. We will offer you a full refund or replacement, and we will cover the return shipping costs for the defective item.
6. Late Returns
Returns received after the 30-day window will not be eligible for a refund. If you missed the return window, please reach out to us for alternative solutions.
7. Gift Returns
If you received an item as a gift and wish to return it, we will offer you store credit for the return value, provided the item meets our return conditions.
8. Contact Us
If you have any questions regarding our return policy, need help with a return, or have any concerns, please don’t hesitate to contact our customer service team:
Email: support@jonesrodabeauty.com
Phone: +1 818 168 52843
Address: 125 Harvard Terr Apt 3, Boston, MA 02134, USA
We are here to assist you and make your shopping experience as smooth as possible.