Frequently Asked Questions (FAQ)
1. What products do you offer?
We offer a full range of face makeup products including foundations, primers, concealers, highlighters, bronzers, blushes, setting powders, and contour products. Our goal is to help you achieve a flawless, natural-looking base with high-quality formulas.
2. How do I choose the right foundation shade for my skin tone?
We offer a variety of shades to match different skin tones. To find your perfect match, we recommend checking our shade guide on the product page, or using our virtual try-on tool (if available). If you’re unsure, feel free to contact us at info@jonesrodabeauty.com for personalized assistance.
3. How can I place an order?
Simply browse our website at www.jonesrodabeauty.com, select your desired products, and proceed to checkout. We accept multiple payment methods, including credit cards and PayPal.
4. Do you ship internationally?
Yes, we offer international shipping! Shipping fees and delivery times vary depending on the destination. Please visit our shipping policy page for more details.
5. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided in the email, or visit the carrier’s website for real-time updates.
6. Can I return or exchange my products?
We want you to love your products. If you’re not completely satisfied, we accept returns and exchanges within 30 days of purchase. Please refer to our Return & Exchange Policy for further details.
7. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers and manufacturers also adhere to cruelty-free practices.
8. What if I have sensitive skin?
Our products are formulated with skin-loving ingredients, and we offer a range of products suitable for all skin types, including sensitive skin. For any concerns or specific ingredient inquiries, please feel free to reach out to our customer service team at info@jonesrodabeauty.com.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at support@jonesrodabeauty.com, or call us at +1 818 168 52843. We’re happy to assist you Monday through Friday, 9 AM to 6 PM EST.